|Date Posted||February 10, 2018|
IT Analyst – CISSP/ITIL
12 month contract
Recommends and communicates process optimization efforts, project statuses, and decisions in terms understood by all users to ensure fundamental understanding and project support to drive significant operational and revenue improvements. Understands regional and local business plans to to deliver IT projects and leverages industry standards for establishing common practices. Develops merit and business case documents that match the business goals and follow our financial approval process. Facilitate the derivation of benefits and cost estimates from high level business needs.
Take complex business challenges and break them into iterative value delivery scenarios in collaboration with business stakeholders. Analyzes metrics and data to inform others of the value and benefits of decisions by business, others in IT and third party vendors. Manages service level standards and customer satisfaction scores for IT support by identifying root cause issues, implementing improvement plans, and collaborating with the user community to set expectations, priorities and align the IT services to the expectations. Recommends and creates communications materials for end users, conducts process improvement workshops, and teaches customers how to use IT products and services to achieve business value. Provides guidance to entry level IT Analysts or Interns. Performs other duties as assigned.
Working with the IT Security Manager to help implement security program initiatives. Working independently with minimal supervision, proactively improving current IT security processes and growth through technology enablement. Develops communication strategy and standardized reporting processes and tools. Designs and implements solutions to drive continuous improvement of IT Security environments. Analyzes data to make recommendations for improving and enhancing alignment of IT Security and business strategies.
Assist in the design and implementation of security program initiatives.