Cyber Threat Operations Center Manager – Cyber Security Defense – B4

at Bank of America
Location Denver, CO
Date Posted November 21, 2021
Category Default
Job Type Full-time

Description

Job Description:

The Cyber Security Defense (CSD) team’s aim is to protect the bank and have an end to end view and influence over all cyber security controls at the Bank. The Cyber Threat Operations Centers (CTOCs) are part of the Threat Defense Operations (TDO) team within CSD. The CTOCs work as a horizontal function across CSD to provide shared situational awareness and operational synchronization between regions, utilizing the ‘Follow the Sun’ operation model of 24 x 7 x 365.

The CSD CTOC Manager will work with global senior CSD leaders and control owners to build and/or mature the people, processes and technologies that align to the Bank’s cyber security posture. This covers, but is not limited to, shared situational awareness, operational readiness & resilience and global synchronization with other CTOCs. Role responsibilities:

  • Governance of the Cyber Threat Operation Center (CTOC) in Denver through matrixed responsibility and collaborative efforts
  • Contribute to the seamless follow the sun model managing delivery and driving clarity of tasks
  • Escalate threats and incidents based on predetermined playbook working across the CTOC team and in partnership with Incident Response Management (IRM)
  • Lead CTOC specific process to identify and assess the appropriate actions and response to a significant event
  • Overall ownership for clear and concise communication and partnership during CTOC operational events through to remediation
  • Part of global team, contribute to the strategic direction and definition of the CTOC continual assessment program and drive delivery
  • Exercise independent judgment and curiosity in the evaluation of events and incident with a removal all doubt mentality
  • Participate in technical bridge lines to support the identification, mitigation and containment of cyber-security incidents
  • Identify, escalate and debate recommended actions that strengthen controls

Qualifications:
•    An experienced leader with a proven track record of developing people, processes and technology within the information security industry.
•    Certifications such as CompTIA Security+, CEH, CISSP, CISM and GCIH desired.
•    Familiarity with cyber threat landscape, geopolitical issues that could have cyber impacts, security vulnerabilities, exploits, malware, digital forensics, network security vulnerabilities, exploits and attacks.

Skills:
•    Demonstrates a commitment to learning and adjusts to changing demands and requirements.
•    Commits to meeting the expectations and requirements of external customers/clients and internal business partners.
•    Influence decisions and outcomes through effective communications (both in writing and when speaking) using clear, concise and simple language.
•    Able to adapt communication style to the audience.
•    Demonstrates the capability of working in a team environment and collaborating with overseas partners.
•    Ability to communicate (verbal and written) with stakeholders in non-technical terms.
•    Ability to work in a strong team-oriented environment with a sense of urgency and resilience while being a self-starter and able to work independently.
•    Ability to work effectively with technical and non-technical business owners.
•    Strong analytical viewpoint towards balancing risk management with operational imperatives in a fast moving environment.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

-->

Job Description:

The Cyber Security Defense (CSD) team’s aim is to protect the bank and have an end to end view and influence over all cyber security controls at the Bank. The Cyber Threat Operations Centers (CTOCs) are part of the Threat Defense Operations (TDO) team within CSD. The CTOCs work as a horizontal function across CSD to provide shared situational awareness and operational synchronization between regions, utilizing the ‘Follow the Sun’ operation model of 24 x 7 x 365.

The CSD CTOC Manager will work with global senior CSD leaders and control owners to build and/or mature the people, processes and technologies that align to the Bank’s cyber security posture. This covers, but is not limited to, shared situational awareness, operational readiness & resilience and global synchronization with other CTOCs. Role responsibilities:

  • Governance of the Cyber Threat Operation Center (CTOC) in Denver through matrixed responsibility and collaborative efforts
  • Contribute to the seamless follow the sun model managing delivery and driving clarity of tasks
  • Escalate threats and incidents based on predetermined playbook working across the CTOC team and in partnership with Incident Response Management (IRM)
  • Lead CTOC specific process to identify and assess the appropriate actions and response to a significant event
  • Overall ownership for clear and concise communication and partnership during CTOC operational events through to remediation
  • Part of global team, contribute to the strategic direction and definition of the CTOC continual assessment program and drive delivery
  • Exercise independent judgment and curiosity in the evaluation of events and incident with a removal all doubt mentality
  • Participate in technical bridge lines to support the identification, mitigation and containment of cyber-security incidents
  • Identify, escalate and debate recommended actions that strengthen controls

Qualifications:
•    An experienced leader with a proven track record of developing people, processes and technology within the information security industry.
•    Certifications such as CompTIA Security+, CEH, CISSP, CISM and GCIH desired.
•    Familiarity with cyber threat landscape, geopolitical issues that could have cyber impacts, security vulnerabilities, exploits, malware, digital forensics, network security vulnerabilities, exploits and attacks.

Skills:
•    Demonstrates a commitment to learning and adjusts to changing demands and requirements.
•    Commits to meeting the expectations and requirements of external customers/clients and internal business partners.
•    Influence decisions and outcomes through effective communications (both in writing and when speaking) using clear, concise and simple language.
•    Able to adapt communication style to the audience.
•    Demonstrates the capability of working in a team environment and collaborating with overseas partners.
•    Ability to communicate (verbal and written) with stakeholders in non-technical terms.
•    Ability to work in a strong team-oriented environment with a sense of urgency and resilience while being a self-starter and able to work independently.
•    Ability to work effectively with technical and non-technical business owners.
•    Strong analytical viewpoint towards balancing risk management with operational imperatives in a fast moving environment.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:
The Cyber Security Defense (CSD) team’s aim is to protect the bank and have an end to end view and influence over all cyber security controls at the Bank. The Cyber Threat Operations Centers (CTOCs) are part of the Threat Defense Operations (TDO) team within CSD. The CTOCs work as a horizontal function across CSD to provide shared situational awareness and operational synchronization between regions, utilizing the ‘Follow the Sun’ operation model of 24 x 7 x 365.

The CSD CTOC Manager will work with global senior CSD leaders and control owners to build and/or mature the people, processes and technologies that align to the Bank’s cyber security posture. This covers, but is not limited to, shared situational awareness, operational readiness & resilience and global synchronization with other CTOCs. Role responsibilities:

  • Governance of the Cyber Threat Operation Center (CTOC) in Denver through matrixed responsibility and collaborative efforts
  • Contribute to the seamless follow the sun model managing delivery and driving clarity of tasks
  • Escalate threats and incidents based on predetermined playbook working across the CTOC team and in partnership with Incident Response Management (IRM)
  • Lead CTOC specific process to identify and assess the appropriate actions and response to a significant event
  • Overall ownership for clear and concise communication and partnership during CTOC operational events through to remediation
  • Part of global team, contribute to the strategic direction and definition of the CTOC continual assessment program and drive delivery
  • Exercise independent judgment and curiosity in the evaluation of events and incident with a removal all doubt mentality
  • Participate in technical bridge lines to support the identification, mitigation and containment of cyber-security incidents
  • Identify, escalate and debate recommended actions that strengthen controls

Qualifications:
•    An experienced leader with a proven track record of developing people, processes and technology within the information security industry.
•    Certifications such as CompTIA Security+, CEH, CISSP, CISM and GCIH desired.
•    Familiarity with cyber threat landscape, geopolitical issues that could have cyber impacts, security vulnerabilities, exploits, malware, digital forensics, network security vulnerabilities, exploits and attacks.

Skills:
•    Demonstrates a commitment to learning and adjusts to changing demands and requirements.
•    Commits to meeting the expectations and requirements of external customers/clients and internal business partners.
•    Influence decisions and outcomes through effective communications (both in writing and when speaking) using clear, concise and simple language.
•    Able to adapt communication style to the audience.
•    Demonstrates the capability of working in a team environment and collaborating with overseas partners.
•    Ability to communicate (verbal and written) with stakeholders in non-technical terms.
•    Ability to work in a strong team-oriented environment with a sense of urgency and resilience while being a self-starter and able to work independently.
•    Ability to work effectively with technical and non-technical business owners.
•    Strong analytical viewpoint towards balancing risk management with operational imperatives in a fast moving environment.
Shift:

1st shift (United States of America)

Hours Per Week: 

40

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